At Maddmon (“we”, “our”, “us”), we are committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, www.maddmon.com (“the Site”), and use our translation services. By accessing or using our Site, you agree to the practices described in this policy.
1. Information We Collect
We collect different types of information to provide and enhance our translation services. The types of personal data we may collect include:
Personal Information
- Name: For user identification and personalized service.
- Email Address: To communicate with you regarding your requests, updates, or promotional content (if opted in).
- Payment Information: When you make a payment for services, we may collect payment details such as credit/debit card information, processed by our third-party payment processors.
- Account Information: If you create an account, we may collect your username, password, and any other information you provide.
- Translation Data: The text you submit for translation, including any additional context or instructions you provide.
Usage Data
- IP Address: To help us identify and diagnose issues with the website and track site usage.
- Browser Type and Version: To optimize the website experience for different devices and browsers.
- Cookies and Tracking Technologies: We use cookies to collect information about your preferences and enhance your browsing experience.
2. How We Use Your Information
We use the collected information for various purposes, including:
- Providing Services: To process your translation requests, manage payments, and deliver the requested translations.
- Customer Support: To assist you with any inquiries or issues related to our services.
- Communication: To send you important information regarding our services, updates, or account-related notifications.
- Improvement of Services: To enhance the functionality of our website and services based on user feedback and site usage patterns.
- Marketing: If you opt-in, we may send promotional offers, newsletters, and product updates. You can unsubscribe at any time.
3. How We Share Your Information
We respect your privacy and will never sell, rent, or trade your personal information. However, we may share your information in the following circumstances:
- Service Providers: We may share your data with trusted third-party service providers (such as payment processors, email services, and cloud hosting services) who assist us in operating the website and providing services to you. These providers are obligated to protect your data and use it only for the purposes for which we have hired them.
- Legal Compliance: We may disclose your information if required by law or if we believe such action is necessary to comply with a legal obligation, protect our rights or interests, or investigate fraud.
- Business Transfers: If we merge with or are acquired by another company, your information may be transferred as part of that transaction.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve your experience on our Site. Cookies are small files stored on your device that help us track your preferences and interactions with our website.
You can manage your cookie preferences in your browser settings. Disabling cookies may affect your ability to use some features on our Site, such as saving preferences or logging into your account. For more details, you can refer to our Cookie Policy.
5. Data Security
We use industry-standard security measures to protect your personal information from unauthorized access, loss, misuse, or alteration. However, please note that no method of internet transmission or electronic storage is 100% secure, and we cannot guarantee the absolute security of your data.
6. Your Rights and Choices
You have several rights related to your personal data:
- Access and Update: You can access and update your account information at any time by logging into your account.
- Data Deletion: You may request to delete your account and any personal data associated with it. Please note that some information may need to be retained for legal or business purposes.
- Marketing Communications: You can opt-out of receiving marketing emails at any time by following the unsubscribe link in the emails or by contacting us directly.
- Cookies Preferences: You can adjust your cookie settings through your browser, but please note that disabling cookies may impact certain features of the Site.
7. Third-Party Websites
Our Site may contain links to third-party websites or services. We do not control, and are not responsible for, the content or privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
8. Children’s Privacy
Our Site is not intended for children under the age of 13, and we do not knowingly collect personal information from minors. If we learn that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information as quickly as possible.
9. International Transfers
If you are accessing our Site from outside the country in which we are located, please note that your information may be transferred, processed, and stored in a country that may have different privacy laws. By using our services, you consent to this transfer and processing of your information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by updating the “Effective Date” at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our practices regarding your personal data, please contact us:
Maddmon Translation Services
Email: [email protected]
By using our website, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described herein.